Help centre

Questions, answered.

Everything you need to know about renting, riding and living with a REVALT — from battery life to what happens when something breaks.

Getting started

Almost certainly. Run your postcodes through Check My Commute and we’ll map journey time, battery use and savings for your exact route — most city commutes come in under 25 minutes.

Pick a bike, choose to rent monthly or buy outright, and we deliver to your door — fully built and ready to ride, usually within a few working days.

Yes. Every plan includes a 14-day trial ride. If it isn’t the right fit, send it back within those two weeks and we’ll refund you — no questions asked.

Bikes & battery

45–60 km depending on assist level, terrain and rider weight — comfortably a week of average city commuting between charges.

Yes. Every REVALT uses a removable cell, so you can lift it out and charge it indoors at your desk or in the hallway — no need to park near a socket.

Around 4 hours from empty to full on a standard wall socket, and you can top up partially any time without harming the battery.

Motor assistance is tuned to 25 km/h (15.5 mph) in line with UK and EU law. Above that the motor eases off, but you can always keep pedalling.

Plans & pricing

The bike, doorstep delivery, all servicing and repairs, theft cover and the smart app — one monthly price, with no hidden extras.

Yes. Rentals are rolling monthly, so you can pause over winter or cancel whenever you like. We’ll arrange a free collection.

Rent if you want flexibility with everything bundled in; buy if you’d rather own outright. Buyers still get the smart app, GPS and a 2-year warranty.

Service & support

Included in the rental plan at no extra cost, covering all routine servicing and diagnostics. For buyers, the service package is available as an optional add-on so you can choose the level of support that suits your needs.

Yes — and we come to you. Certified technicians service and repair your bike at home or work, included on every plan and bookable in the app for owners.

Every bike ships with GPS tracking, motion alerts and remote immobilisation. Rental plans include theft cover, so a stolen bike is replaced without leaving you stranded.

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